Restoral Health Ltd services are designed to meet the needs of young people on 24 hours a day depending on their assessed individual needs.  We provide a range of structured activities tailored achieve specific outcomes of young people in our placements as informed by their individual’s support plans. Though we provide support to cover a wide range of young people’s needs, our primary focus will be on those young people presenting more challenging behaviour owing to mental health and emotional deprivation. To ensure attainment of individual outcomes, we make sure that there is an effective system which helps us to match our staff with young people according to young people’s preferences, support needs and our staff skills mix. By accessing our services, young people will benefit from in many ways, including:

• Between 3 to 6 people sharing a beautiful house;
• Each young person has own room decorated to their taste;
• Person-focused programmes of support;
• TV plus sky;
• Free unlimited wi-fi;
• 24/7 Staff support;
• Essential Independent skills;
• Enhancement of Employment and further education opportunities;
• Sense of Responsibility and Accountability; 

1. OUR REFERRAL/ACCEPTANCE PROCEDURE

Ideally, we prefer all would-be beneficiaries of our service to be fully informed about our service before they make their choice. Our aim is to ensure a smooth transition and seamless move into our placements whilst minimising inconvenience and chances of anxiety to the young people. Our Referral/Placement Acceptance Policy and Procedure is best described in stages as below:

• An informal home visit to by YP’s Social Worker to check physical suitability of placement;
• Initial Assessment to establish needs covering the following areas:
  1. Individual support needs (Independence skills level),
  2. Risks associated with their support,
  3. Current health needs,
     1. Physical;
     2. Emotional;

• Mental;

1. Choices about life: Negative:
   1. History of problems with law;
   2. History of substance misuse;

• History of Violence and aggression;

1. Forensic History;

1. Choices about life: Positive
   1. Attitude towards education;
   2. Attitude towards work or employment (economic involvement);
2. Behavioural issues
   1. Boundaries;
   2. Respect of others;

• Respect of property;

1. Sharing with others;

1. Medication,
2. Religious and
3. Cultural needs.

• Establishment of placement support needs;
• Proposal to Placement Team (Commissioning) – Placement Package & Costs;
• Young Person offered to visit the service;
• Agree a moving in date with Young Person’s Social Worker (four-week transition period is standard)

At the end of the transition period when all parties are satisfied the Young Person is getting settled into their new home, we would support to collect their personal effects which would be documented in their inventory record. However, this process can be flexible to accommodate requirements under emergence referrals. RESTORAL HEALTH LTD WOULD NOT OFFER THE YOUNG PERSON A PLACEMENT, IF WE FELT WE CANNOT OFFER IN FULL THE SUPPORT REQUIRED TO MEET THEIR NEEDS. 

2. OUR TYPICAL ACCOMMODATION

Restoral Health Ltd houses are meticulously decorated and furnished with young people in mind. It is also in line with our Involving Young People Policy to consult, consider and involve young people’s participation in decorating their own living spaces. We would want nothing but young people to feel the welcoming, comfortable and warm environment. Our aim is to ensure that the environment and culture we create give young people a sense of belonging and ownership of their individual accommodation. Each young person would have their own allocated bedroom, whilst they share communal facilities. Our standards provisions are as below: Bedroom:

• Single Bed
• Double Electrical Sockets
• Curtains
• Overhead Lighting
• Carpet/Flooring
• Wardrobe (If Required)
• Bed Side Cabinet (Lockable: If Required)
• Chest of Drawers (If Required)
• Soft Chair (If Required)
• Additional Lighting (If Required)
• All Linen can be supplied if it is required by the Young person.

All other rooms in the house will be equipped and where necessary adopted to meet the needs of the Young people sharing the house. Communal Areas:

• Toilets and bathrooms (wet rooms)
• Kitchen/Dining Room:
  • Cooker
  • Microwave
  • Toaster
  • Kettle
  • Fridge Freezer
  • Dining room table and chairs
  • Pots and pans
  • Utensils
• Laundry Room/Facilities
  • Washing machine
  • Tumble dryer
• Lounge
  • Flat screen TV
  • Sky TV
  • DVD Player
  • Music system
  • Unlimited broadband
  • Sofas
• Garden
• Office/Sleep In
  • Staff Sleep-in facilities
  • Office equipment
  • Phone (not for personal use) 

3. EMPLOYMENT, EDUCATION, SOCIAL ACTIVITIES & LEISURE

All our Young people will have the opportunity to be supported to pursue their education and employment ambitions. We will also support young people to carry out other activities, social or otherwise of their own choice.  Naturally we protect the vulnerability of our Young people, as such, Risk Assessments are carried out to ensure that the activities they partake do not create issues for their personal welfare. Restoral Health Ltd recognises how important social inclusion and being independent is to our young people. To promote this, we encourage young people to access community activities.      

4. COMMUNICATION AND YOUNG PERSON INVOLVEMENT

Restoral Health Ltd believes that Young people have a right to speak freely about how their house is organised, run and how services should be developed over time. We also involve our young people in the recruitment and selection of support workers. In turn, we commit to the following strategies to support young people’s involvement:

• Monthly Young People Meetings;
• Establish a Young People Involvement Policy & Procedures;
• Person Centred Support Planning;
• Regular Reviews;
• Use of Time-Specific Target (Service planning)
• Annual Quality Assurance audits (questionnaires and surveys);

5. EQUALITY AND DIVERSITY

Equal Opportunities Restoral Health Ltd promotes a culture where diversity is celebrated and every individual (young people, staff and all those we are in contact with) is respected and equally valued as the next other person without prejudice. We are a fair and equal access organisation where employment and promotion is based on merit not colour of skin, race, sexual orientation, disability, religion, culture, background, age etc. Religious and Cultural Services We understand that every Young person has their own independent choice and possibly of different culture and religion. At Restoral Health Ltd we embrace these differences and would always offer ways in which we can accommodate these needs. 

6. CHILD PROTECTION AND SAFEGUARDING OF ADULTS

At Restoral Health Ltd we believe that preventing abuse is preferable to reacting to abuse, and where it is practicable to do so people who use services are supported to safeguard themselves from abuse. Suitable arrangements are in place to ensure that young people at risk of abuse are made aware of their rights and given appropriate information, advice and support to enable them to live a life free from violence and abuse. We make every effort to promote the wellbeing, security and safety of young people at risk of abuse consistent with their rights, mental capacity and personal choices. As an organisation, we embrace the notion that Safeguarding is everyone’s business and all people who work, or meet vulnerable young people have a duty to protect them from abuse and to report all incidents, concerns or suspicions of abuse or neglect. Restoral Health Ltd has developed and implemented a robust Child Protection and Safeguarding Policy to support all our staff working with vulnerable young people to safeguard their dignity, quality of life and safety. Our staff receive training on child protection and safeguarding adults, as mandatory and are fully aware of this policy and support the arrangements in place for the reporting and management of abuse. The policy is updated regularly to ensure that it continues to be fully compliant with prevailing legislation.

7. IMPORTANT CONTACTS AND RELATIONSHIPS

At Restoral Health Ltd we understand that for many of us, contact with relatives, family and friends is vital to self-determination and well-being.  We therefore would support young people to maintain contact with their loved ones including families, relatives and friends. In support of our inclusive service, Restoral Health Ltd encourages family, friends and advocates become as involved as the Young person wishes.  

13. SUPPORT PLANNING AND RISK ASSESSMENT

Using Person Centered Planning Restoral Health Ltd .’s approach to supporting young people is based upon robust initial assessment of individual’s needs and that of risks associated with meeting those needs. We would also consult their Pathway Plans and follow Person-Centered Planning (PCP) Principles which we believe provide the best way of helping an individual plan all aspects of their life. The PCP approach serves the purpose of:

• Encouraging an individual to think about their life now and in the future
• Allowing an individual to make their own decisions and take control of their life
• Empowering an individual by making them decide who they want to help them and how
• Helping an individual to build a Circle of Support
• Giving an individual a voice

In helping our young people to develop their plans, a series of questions about an individual will guide the process:

• What are their dreams?
• What are their strengths or gifts?
• What are their likes and dislikes?
• What is important to them?
• Who are the important people in their life?
• What support does the person think they need to achieve the future they want?

At Restoral Health Ltd we believe that the success of our service in delivering outcomes is determined by the robustness of our initial assessments, risk assessments and robust person-centred support planning. Pursuant to that premise, Restoral Health Ltd has ensured that senior members of staff will always direct such exercises and a Service Planning Training Framework has been designed in-house to ensure that all those involved in planning processes and risk assessments are competent. It is also important to mention that even though senior staff direct these exercises, their role is that of facilitation and coordination rather than dictating. The young person remains the focal point of the process. During these processes, we are determined to ensure that the environment is constantly user friendly and meets all aspects of Dignity, Respect and Privacy of the Young person. We also welcome family, relatives, friends and Placement Social Workers’ input to their Support. Reviews We regularly review Support Plans and Risk Assessments and make any necessary changes that are agreed with young people. There are occasions where we need to make changes and where the Young person is unable to communicate with us, we will seek advice and commitment from advocates, family and social services.

• We will hold Six Monthly Review Meetings to ensure that the service we provide and the provision of support continues to adequately meet the needs of the Young person.

• Invitation to these meetings are sent by either letter or email two weeks before the meetings. Indicative dates for coming meetings are discussed towards the end of every meeting to give an opportunity for members to hold diary dates.

• Attendees will have access to Support Plans and Risk Assessments prior to the meeting to enable them to prepare comments, feedbacks and possible suggestions forward.

• Once support plans are completed they are agreed and signed by the individual young people. 

8. FIRE PRECAUTIONS AND PROCEDURES

Restoral Health Ltd operates a strictly no-smoking policy. However, there is a designated smoking area outside the house for those who choose to smoke.

• In line with our safety precaution and fire safety policy, all visitors are asked to sign in and out upon entering and leaving the premises.
• All our staff are fully trained in Fire Awareness,
• All our houses are subject to a six-monthly Fire Evacuation Procedure/Drill.
• All Electrical and Fire Appliances in the house are checked and serviced to meet the National Minimum Standards.
• A Health and Safety Inspection is undertaken every week by the Manager, and any faults that are discovered are documented and acted upon to prevent any accident or injuries.
• There are Fire Signs around the house clearly giving Fire Evacuation Procedures and indicating available Fire Exits.
• All new visitors to Restoral Health Ltd will be given details by our staff on the nearest Fire Exit, and the Fire Procedures. 

9. COMPLAINTS AND COMPLIMENTS PROCEDURE

We have a robust Complaints Policy and Procedure accessible to all young people, our staff, families, friends and social services.  As an organisation, our commitment to this policy is that:

• Complaints made are completely confidential.
• Complaints are dealt with swiftly and in an appropriate manner.
• There shall never be any victimisation.

10. INSURANCES

Restoral Health Ltd is adequately insured to ensure that our business, staff, young people and those who may be affected by our business operation are covered in case of an unforeseen eventuality. To this extent, we have the following covers in place:

1. Public liability insurance – will cover our business for any inconvenience we may cause those in receipt of our services, such as through damage or loss of goods and damage to their property while work is being carried out.
2. Employer’s liability insurance – protects the people who work for our organisation to support our young people, ensuring we are able to pay damages in the event that they become injured while carrying out their work.
3. Professional Indemnity insurance – protects us in case there may be accidental oversight or omission in our provision of professional opinion, loss or damage of documents or when our practice might have fallen short of standard expectations.